Contact Us

If you have any support needs at all, please reach out to the Tech Team. Here are a few options:


  • Send an email to
  • This will generate a help ticket that will be assigned to the appropriate tech team member who will respond to you

Or join us during our live virtual office hours every day from 2pm - 3pm. As a security precaution, we have moved our Zoom meeting links for our office hours to the Parent Portal on the Good Shepherd website. You can find the office hour links by visiting Please have your MyBackpack username and password handy to log into the portal.